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Protel kicks off November with interesting news

November 19, 2015

Protel Voyager on the winners podium


Protel hotelsoftware's guest app is distinguished by the Travel Industry Club’s best app award. 


The advantages of protel Voyager are obvious. The participants who voted for the Best Travel Industry app

also convinced themselves by putting protel Voyager in 3rd place. The real added value for the guest lies in

his ability to individually shape his hotel stay, as well as to easily contact the hotel. There are many other

interesting features the guest can use.


By awarding a prize for the best app in the hotel industry for the 5th time this year, the Travel Industry

Club has looked for a mobile service which provides the holiday and business traveler with information about

their arrival and stay, provides additional information about the destination, and even accepts feedback.

protel Voyager offers all of these functions and can also serve as a shop for room service or even function

as a mobile key for the room. Each hotel decides individually which contents should be available for the

guest before, during, and after their stay.

Ovolo Hotels selects multi-property protel PMS


Protel hotelsoftware's guest app is distinguished by the Travel Industry Club’s best app award 16 September



Ovolo Hotels selects multi-property protel PMS for its Hong Kong and Australia Properties. Ovolo are

a Hong Kong headquartered, award winning dynamic lifestyle hospitality company that provides

guests with the best in effortless living.


Ovolo Hotels had been using legacy PMS for several years and identified the need to implement a new,

scalable, centralised solution to drive strategic growth and revenue across the estate as they expand the

Ovolo brand into the Australian market. Following a detailed evaluation by senior stakeholders and an

initial installation at the iconic Ovolo Southside, protel Hotel Systems was selected to implement protel

Multi-Property Edition (MPE) in a total of eight properties across Hong Kong and Australia.


“This is an important project for Ovolo Hotels, which will provide us with a mission critical platform from which to implement our strategic growth plans”, stated Emily Wong, Director of Operations. “Protel MPE will equip our revenue, reservations and sales teams with the appropriate tools to provide our guests with the very best experience, drive efficiencies through the organization and maximize revenue opportunities.”

Protel takes a majority stake in Big Data specialist


Protel hotelsoftware and incub8 Software Labs focus on Big Data in the cloud 22 September 2015



As of 1 September 2015, protel hotelsoftware owns a majority share of incub8 Software Labs. The two German software companies will be combining their know-how and resources to develop powerful Data Warehouse solutions for the hotel business sector. Their first mutual project will be a comprehensive cloud-based reporting engine for hotels and hotel chains which encompasses both protel product lines.


incub8 Software Labs, founded in Dortmund in 2013, is a startup company which develops and markets a very powerful data warehouse solution. Like the protel Cloud products, the solution is based on open source technology and therefore fits perfectly into the hotel software developer’s technology strategy. For the young Big Data specialists at incub8, developing a solution for hotels is exciting because the product can be applied in a new business sector. protel also benefits by this cooperation. The incub8 team will bring additional development resources and extensive know-how regarding Big Data and Cloud databases to protel.


It makes sense that that the mutual goals for the future are very ambitious. protel will soon introduce a very powerful data warehouse solution for hotels and hotel chains, which can be used both with the Cloud PMS protel Air as well as with the “on premise” SPE/MPE protel product line. Ingo Dignas, protel founding partner, explains: “The two companies are a perfect match. Like protel, incub8 also focusses on open source and Cloud technologies. Some of the incub8 developers have successfully helped us in the past by supporting us with mutual software projects. Therefore, we are very happy to welcome the entire incub8 team to the protel family. We will very soon be able to offer our client’s powerful Big Data solutions which will help hotels drive innovation by gaining new and faster insights into their guests.”


Both for the individual hotel, as well as for hotel chains, “Big Data” offers a huge chance to better understand their guests, optimize revenues, and promote growth. The big advantage of the protel Data Warehouse solution is its deep integration within the protel hotel management systems – software solutions developed under one roof. Every action taken, every piece of information within the software and the hotel can be used as raw material for highly granular analyses. Because the software provides a time-stamp for each logged event, the various data and their correlations and interdependence can be visualized on the time axis. Far beyond the actual/target comparisons of conventional reporting, this enables deeper insights which actively support the pursuit of business strategies. For example, the knowledge about when the guest informed himself about the hotel before making a booking and which channels he used, result in clearly targeted marketing measures which can be precisely positioned. The advantages for both the hotel and guest are obvious: the hotel gets to know its guests better and is able to act with foresight, whereby the guest feels that he has been well understood and coming to the hotel is a bit like coming home.

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